At Ban-e-Gull, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

7-Day Return & Refund

We offer a 7-day return and refund policy. You can request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
  
• In the original packaging
  
• Free from damage caused after delivery
  
• Returned within 7 days of receiving the order
  

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may ask you to provide photos or videos of the product to help us process your request.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the appropriate payment method or as mutually agreed with the customer.

For Cash on Delivery (COD) orders, refund arrangements will be confirmed directly with the customer.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, please contact our customer support team before sending the item back so we can guide you through the return process.

Contact Us

For return or refund requests, please contact us:

📧 Email: baanegull1@gmail.com

📱 WhatsApp: +92 327 0247211

Ban-e-Gull reserves the right to inspect returned products before approving a refund.